Wouldn’t it be better if we could “not escalate” more situations? Consistent use of non-escalation skills in school nurtures relationships and establishes a robust Social Contract. Inevitably though, your teams will meet pupils and parents (and possibly other colleagues) who don’t want to follow the rules. At these moments, your people need skills in gathering those people back into a supportive atmosphere, where collaboration and cooperation are more likely and the social contract is rebuilt and strengthened. At times, your staff will meet children or young people in crisis at your school. They may be so upset and angry that they are self-injuring or directing violence at others - staff or students. This talk will give your team a direction of travel for being more prepared to face such moments with sensitivity and professionalism - but most of all, with a plan for teamwork when a crisis hits.